Frequently Asked Questions

The air conditioner rebate in Victoria is part of the Victorian Energy Upgrades program and helps reduce the cost of approved energy-efficient air conditioning upgrades. It is designed to encourage lower-energy heating and cooling solutions.

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Eligibility depends on replacing an existing system with an approved electric air conditioner under the program rules. The rebate is intended for qualifying upgrades, not like-for-like electric system replacements.

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No. Electric-to-electric replacement does not qualify. The rebate is meant for upgrades that move away from gas ducted systems and toward approved electric heating and cooling equipment.

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Yes. Replacing gas-ducted air conditioning with an approved electric system is the core type of upgrade the Victorian rebate is designed to support. That is the change that can make a property eligible.

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Eligible products are approved high-efficiency electric systems, usually reverse-cycle split systems or multi-split systems listed under the program requirements. Product approval and installation rules must both be met.

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Yes. The installation must be completed through an accredited provider that is authorised to work under the Victorian program. That provider manages the compliant installation and rebate process.

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Savings vary by the system selected, the existing setup, and the program incentives available at the time. Eligible upgrades can reduce upfront costs significantly while also lowering ongoing energy bills.

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Tenants may be able to access the rebate depending on property and program requirements, but the upgrade still needs to meet eligibility rules and be completed through an approved provider.

Yes. The old gas ducted system must be disconnected and replaced as part of the qualifying upgrade. Keeping the gas system in place does not satisfy the rebate requirements.

The process usually starts with an eligibility check and product selection, followed by installation by an accredited provider. The old system is removed or decommissioned where required, and the new approved unit is installed.

Most standard installations are completed in a day, although timing depends on the property, system type, and installation requirements. The process is usually straightforward once eligibility is confirmed.

You usually need basic property details, information about your current air conditioning system, and contact details. An accredited provider can then confirm eligibility and advise on the next steps.

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Only if the replacement meets the program rules and forms part of a qualifying transition away from gas ducted heating and cooling. Replacing one electric split system with another electric split system does not qualify.

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The easiest way is to confirm your current system type and the replacement product against the program rules. If you are moving from a gas ducted to an approved electric system, you may qualify.

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